Terms of Use

Last updated: March 2026

1. Nature of Our Services

Reefwise produces and provides digital visitor guides — informational content in PDF format — designed to help individuals and families plan visits to oceanarium attractions in Singapore. We do not sell, book, or broker aquarium tickets, passes, or reservations of any kind. Our sole product is written educational content.

2. General Terms

By accessing this website and using our services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or order our products. These terms apply to all visitors, users and customers of the Reefwise website.

3. Nature of Content

Our guides are based on the author's research and personal experience. They do not represent official aquarium information and should not be treated as such. While we make every effort to ensure accuracy, exhibit layouts, feeding schedules, operating hours and other details may change without notice. We recommend that visitors always verify current information with official sources before their visit.

4. Eligibility and Use Conditions

You must be at least 18 years of age to place an order on this website. By submitting an order, you confirm that the information you provide is accurate and that you are authorised to use the payment method associated with your purchase. Our guides are intended for personal, non-commercial use only.

5. Intellectual Property

All content on this website and within our digital guides — including text, layout, design and original research — is the intellectual property of Reefwise. You may not reproduce, distribute, modify or republish any part of our content without prior written consent. Purchasing a guide grants you a personal, non-transferable licence to use the content for your own visit planning purposes.

6. Payment and Refunds

Prices for our digital guides are listed in Singapore Dollars (S$) and are inclusive of applicable taxes. Payment is processed upon order confirmation. Because our products are digital documents delivered electronically, refunds are generally not available once the guide has been sent to your email address. If you experience a technical issue preventing you from accessing your guide, please contact us and we will work to resolve the problem promptly. In cases where the guide was not delivered or is materially different from its description, we will offer a full refund at our discretion.

7. Prohibited Uses

You agree not to use this website or our products for any unlawful purpose. Specifically, you may not:

8. Disclaimer of Liability

This website is an independent publication and is not affiliated with, endorsed by, or connected to S.E.A. Aquarium, Resorts World Sentosa Pte. Ltd., or Genting Singapore. Aquarium operating hours, pricing, exhibits and policies are subject to change. Always verify with official sources.

Reefwise provides content on an "as is" basis. We do not guarantee that the information in our guides will be complete, current or error-free at the time of your visit. We are not liable for any loss, inconvenience or disappointment arising from reliance on our content. Our total liability to you for any claim arising from the use of our products shall not exceed the price you paid for the relevant guide.

9. Amendments to Terms

We reserve the right to update or modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website following any changes constitutes acceptance of the revised terms. We encourage you to review this page periodically.

10. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from the use of this website or our products shall be subject to the exclusive jurisdiction of the courts of Singapore.

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